LinkedIn says they took it down while reviewing

This is part 3 of the ongoing drama about LinkedIn removing me from the universe:

After some groveling, LinkedIn said:

9/3/2025 at 1:49 PM

Hi Jay,

Thank you for contacting us about this. A temporary restriction was placed on your original account because we detected suspicious activity. This restriction prevented all access to your account as we reviewed this issue.

In order to safeguard from any possible unauthorized access, we need to verify that you're the original owner of the account. Please provide a government-issued ID using one of the options below:

——————-

and then they gave a link. I submitted by picture and my drivers license. AND SO WE WAIT…

LinkedIn says my email is not my email

Continuing saga of my being disappeared by LinkedIn.

After creating a customer service case (see last post) and appearing to get someone at LinkedIn to help, I received this message:

8/31/2025 at 7:16 PM

Hi Jay,

Thanks for your reply.

As per my understanding you have a concern related to accessing your account. 

I'm sorry for any inconvenience this may caused to you.

I'm showing that you're contacting us from a different email address than the one listed on the account.

For privacy reasons, I'm unable to share any account information or take action on the account without direct contact from the account owner from the email address associated with the account.

Please note that any instructions or requests will need to be followed by the member after they log into their account in order for us to assist them in a timely manner, otherwise contact us (or have the account owner contact us) directly from the email address on file for the account.

You do not need an active account to create a ticket for contacting us directly and without attempting to log onto any LinkedIn account, click on one of the following links:  

• https://www.linkedin.com/help/linkedin/ask/ppq

• https://www.linkedin.com/help/linkedin/ask/TS-EPR

In the Email field, please enter the registered email address of the account you are concerned with.

This will help you create a case using the registered email address. Per our process and privacy rules, I truly will not be able to assist you without contact directly from the registered email address. 

Please understand this is in line with and keeping in mind that Member privacy is our utmost concern.

I hope you find this information helpful and I'd be happy to assist you if you have any other questions.

Regards, 

Eshma
Premium Support Consultant

STATUS: CASE CLOSED!

To which I replied:

9/1/2025 at 3:36 AM

What!!!?  The email I am sending from is jaycleon@gmail.com — which is the email of my LinkedIn account.  Please do not close this case.  Please, please restore my account.  

To which I got no reply and after 27 hours decided to open a new customer service case with this message:

9/2/2025 at 6:35 AM

I have been a customer for over 20 years and last month you sent me a welcome to LinkedIn email (I gather this means you closed my prior account). When I logged in, I found my profile and contacts list completely empty. I am hoping you will be able to use the reference to my last LinkedIn Premium payment to locate my profile. The payment was processed on July 24, 2025, and the reference number is: 24204296D01VTL8JD. My profile used to be located at: https://www.linkedin.com/in/jayleon/. My last customer service case (Case: 250829-027629) was closed by you saying that jaycleon@gmail.com was not the account email address. This email has been the email address for my account for at least 15 years.

———————

AND SO WE WAIT

LinkedIn has Deleted My Account (and 22 years of entries)

I received a welcome to LinkedIn email yesterday. Strange I thought. I have been a customer of LinkedIn for over two decades. I logged in and, unusually, it asked for my password. My password did not work. I clicked forgot password, and reset it and found my LinkedIn profile had only two pieces of information: 1) my name, and 2) my picture. My profile was at a new URL, and my old URL: https://www.linkedin.com/in/jayleon/ showed this:

And just like that, I no longer exist.

I have a few friends that have never been on LinkedIn. At this moment, they would say: “Don’t do it”. They have a point made particularly plain at this very moment. Why on earth would anyone put their professional contacts into a system they have no control over?

Through this experience, I have learned that LinkedIn is adverse to customer service. I could find no place on the website to complain about my disappearance from the digital universe. ChatGPT re-affirmed that LinkedIn has no published customer service email or phone number, and suggested X.com as the place to contact the company.

So I said on X:

@LinkedInHelp

Please help me restore my account. When logging in today my password no longer worked. I reset my password and my account has been erased! My URL used to be: https://linkedin.com/in/jayleon/

And @LinkedInHelp responded (right away):

Hey there! This is an automated message. If you need help with your LinkedIn account, please check out our Help Center: https://help.linkedin.com . If you still need support, please reply to this message with: Specifics of how we can help Your full name Email address associated to your account, We’ll be in touch as soon as possible. Please note that due to high volumes, our replies may take a bit longer than usual. Thank you for your patience!

And I replied:

My full name is Jay C Leon. My email is jaycleon@gmail.com. The account you will find there is EMPTY. My prior account with thousands of contacts built over decades -- IS GONE. My most recent PREMIUM payment was processed on July 24th. The reference number is 24204296D01VTL8JD

And @LinkedInHelp responded (16 hours later):

HI, Thank you for reaching out to us, and I am really sorry for the issue you are facing, Upon reviewing your case I can see that you are successfully changed your password from your mail could you please confirm if you are still facing login issue ? -AY

Oh boy.

In the interim, I ChatGPT had found a Reddit post that linked to a website some enterprising person had created to capture all of the traffic looking for LinkedIn help. And there I found a secret LinkedIn official URL to fill out. And so I got an official case number and they did respond. So far it has gone like this:

8/29 at 17:50 I put this in the form: My full name is Jay C Leon. My email is jaycleon@gmail.com. The account you will find there is EMPTY. My prior account with thousands of contacts built over decades -- IS GONE. My most recent PREMIUM payment was processed on July 24th. The reference number is 24204296D01VTL8JD. and got an auto response.

8/30 at 2:03 LinkedIn responded: Hi Jay,

Thanks for contacting Linkedin Support. I hope you are doing well.

I'm sorry for not having a quick answer about your issue. I've forwarded your message to another group for additional review and advice. We'll be in contact with you as quickly as possible. Your issue may require additional research, which may extend your wait time.

If you can log into your account, you can update and check the status of your case on the LinkedIn Help Center Your cases page: https://www.linkedin.com/help/linkedin/cases

Please note that if you can't log in to your account, you won't be able to check the status of your case. We ask that you don't create additional cases in the meantime. We're working as quickly as possible to resolve your inquiry.

Thanks for your patience.

Regards,

Sushil
LinkedIn Trust and Consumer Support Consultant

08/30/2025 at 22:06 LinkedIn responded:

Hi Jay, 

Thank you for contacting LinkedIn. I'm Eshma and I will be assisting you with your query.

I am sorry for the challenges you are facing with your LinkedIn account. I understand how frustrating it can be when things do not work as expected, and I want to ensure that we resolve this as quickly as possible for you.

To help me get a clearer picture and find a solution, could you please answer the following questions?

1. What were you trying to accomplish when you encountered the issue?

2. Which page or section were you on when it occurred?

3. Can you describe the steps you took right before the problem appeared?

If you'd prefer, you can also send along some screenshots to illustrate what you're seeing. Here's a link to instructions on how to create a screenshot if you need it: https://www.linkedin.com/help/linkedin/answer/a516675/

I truly appreciate your patience and look forward to your response so we can work through this together.
Regards, 

Eshma
Premium Support Consultant

08/31/2025 at 07:37 I replied:

What were you trying to accomplish when you encountered the issue?

I was logging into LinkedIn for the first time in a few weeks, and found that my password did not work.  I reset my password and when I logged in, my entire LinkedIn history was gone.  The only thing in my profile was my name and my picture.  No contacts, no posts, no work history, no recommendations........EVERYTHING BUT MY NAME AND MY PICTURE WAS GONE.

Which page or section were you on when it occurred?

https://www.linkedin.com/in/jayleon/

Can you describe the steps you took right before the problem appeared?

Logging in / reset password

Stay tuned, I will update as the situation develops!