LinkedIn has Deleted My Account (and 22 years of entries)
I received a welcome to LinkedIn email yesterday. Strange I thought. I have been a customer of LinkedIn for over two decades. I logged in and, unusually, it asked for my password. My password did not work. I clicked forgot password, and reset it and found my LinkedIn profile had only two pieces of information: 1) my name, and 2) my picture. My profile was at a new URL, and my old URL: https://www.linkedin.com/in/jayleon/ showed this:
And just like that, I no longer exist.
I have a few friends that have never been on LinkedIn. At this moment, they would say: “Don’t do it”. They have a point made particularly plain at this very moment. Why on earth would anyone put their professional contacts into a system they have no control over?
Through this experience, I have learned that LinkedIn is adverse to customer service. I could find no place on the website to complain about my disappearance from the digital universe. ChatGPT re-affirmed that LinkedIn has no published customer service email or phone number, and suggested X.com as the place to contact the company.
So I said on X:
Please help me restore my account. When logging in today my password no longer worked. I reset my password and my account has been erased! My URL used to be: https://linkedin.com/in/jayleon/
And @LinkedInHelp responded (right away):
Hey there! This is an automated message. If you need help with your LinkedIn account, please check out our Help Center: https://help.linkedin.com . If you still need support, please reply to this message with: Specifics of how we can help Your full name Email address associated to your account, We’ll be in touch as soon as possible. Please note that due to high volumes, our replies may take a bit longer than usual. Thank you for your patience!
And I replied:
My full name is Jay C Leon. My email is jaycleon@gmail.com. The account you will find there is EMPTY. My prior account with thousands of contacts built over decades -- IS GONE. My most recent PREMIUM payment was processed on July 24th. The reference number is 24204296D01VTL8JD
And @LinkedInHelp responded (16 hours later):
HI, Thank you for reaching out to us, and I am really sorry for the issue you are facing, Upon reviewing your case I can see that you are successfully changed your password from your mail could you please confirm if you are still facing login issue ? -AY
Oh boy.
In the interim, I ChatGPT had found a Reddit post that linked to a website some enterprising person had created to capture all of the traffic looking for LinkedIn help. And there I found a secret LinkedIn official URL to fill out. And so I got an official case number and they did respond. So far it has gone like this:
8/29 at 17:50 I put this in the form: My full name is Jay C Leon. My email is jaycleon@gmail.com. The account you will find there is EMPTY. My prior account with thousands of contacts built over decades -- IS GONE. My most recent PREMIUM payment was processed on July 24th. The reference number is 24204296D01VTL8JD. and got an auto response.
8/30 at 2:03 LinkedIn responded: Hi Jay,
Thanks for contacting Linkedin Support. I hope you are doing well.
I'm sorry for not having a quick answer about your issue. I've forwarded your message to another group for additional review and advice. We'll be in contact with you as quickly as possible. Your issue may require additional research, which may extend your wait time.
If you can log into your account, you can update and check the status of your case on the LinkedIn Help Center Your cases page: https://www.linkedin.com/help/linkedin/cases
Please note that if you can't log in to your account, you won't be able to check the status of your case. We ask that you don't create additional cases in the meantime. We're working as quickly as possible to resolve your inquiry.
Thanks for your patience.
Regards,
Sushil
LinkedIn Trust and Consumer Support Consultant
08/30/2025 at 22:06 LinkedIn responded:
Hi Jay,
Thank you for contacting LinkedIn. I'm Eshma and I will be assisting you with your query.
I am sorry for the challenges you are facing with your LinkedIn account. I understand how frustrating it can be when things do not work as expected, and I want to ensure that we resolve this as quickly as possible for you.
To help me get a clearer picture and find a solution, could you please answer the following questions?
What were you trying to accomplish when you encountered the issue?
Which page or section were you on when it occurred?
Can you describe the steps you took right before the problem appeared?
If you'd prefer, you can also send along some screenshots to illustrate what you're seeing. Here's a link to instructions on how to create a screenshot if you need it: https://www.linkedin.com/help/linkedin/answer/a516675/
I truly appreciate your patience and look forward to your response so we can work through this together.
Regards,
Eshma
Premium Support Consultant
08/31/2025 at 07:37 I replied:
What were you trying to accomplish when you encountered the issue?
I was logging into LinkedIn for the first time in a few weeks, and found that my password did not work. I reset my password and when I logged in, my entire LinkedIn history was gone. The only thing in my profile was my name and my picture. No contacts, no posts, no work history, no recommendations........EVERYTHING BUT MY NAME AND MY PICTURE WAS GONE.
Which page or section were you on when it occurred?
https://www.linkedin.com/in/jayleon/
Can you describe the steps you took right before the problem appeared?
Logging in / reset password
Stay tuned, I will update as the situation develops!