New Trade Routes

Drawing digital pathways on the new trade maps.

Seattle, WA USA

Trade drives the way people interact.  People, products, money, and ideas follow the trade routes and impact everything in their path.  Keeping pace with the way trade routes are changing is essential to success or even survival.  New Trade Routes is working to better understand the changes so we can help our clients, investees, and grantees improve their chances of success.

 

LinkedIn says my email is not my email

September 02, 2025  /  Jay Leon

Continuing saga of my being disappeared by LinkedIn.

After creating a customer service case (see last post) and appearing to get someone at LinkedIn to help, I received this message:

8/31/2025 at 7:16 PM

Hi Jay,

Thanks for your reply.

As per my understanding you have a concern related to accessing your account. 

I'm sorry for any inconvenience this may caused to you.

I'm showing that you're contacting us from a different email address than the one listed on the account.

For privacy reasons, I'm unable to share any account information or take action on the account without direct contact from the account owner from the email address associated with the account.

Please note that any instructions or requests will need to be followed by the member after they log into their account in order for us to assist them in a timely manner, otherwise contact us (or have the account owner contact us) directly from the email address on file for the account.

You do not need an active account to create a ticket for contacting us directly and without attempting to log onto any LinkedIn account, click on one of the following links:  

In the Email field, please enter the registered email address of the account you are concerned with.

This will help you create a case using the registered email address. Per our process and privacy rules, I truly will not be able to assist you without contact directly from the registered email address. 

Please understand this is in line with and keeping in mind that Member privacy is our utmost concern.

I hope you find this information helpful and I'd be happy to assist you if you have any other questions.

Regards, 

Eshma
Premium Support Consultant

STATUS: CASE CLOSED!

To which I replied:

9/1/2025 at 3:36 AM

What!!!?  The email I am sending from is jaycleon@gmail.com — which is the email of my LinkedIn account.  Please do not close this case.  Please, please restore my account.  

To which I got no reply and after 27 hours decided to open a new customer service case with this message:

9/2/2025 at 6:35 AM

I have been a customer for over 20 years and last month you sent me a welcome to LinkedIn email (I gather this means you closed my prior account). When I logged in, I found my profile and contacts list completely empty. I am hoping you will be able to use the reference to my last LinkedIn Premium payment to locate my profile. The payment was processed on July 24, 2025, and the reference number is: 24204296D01VTL8JD. My profile used to be located at: https://www.linkedin.com/in/jayleon/. My last customer service case (Case: 250829-027629) was closed by you saying that jaycleon@gmail.com was not the account email address. This email has been the email address for my account for at least 15 years.

———————

AND SO WE WAIT

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tags / LinkedIn